Sales Growth & Profit Improvement

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By looking into the detail of profit centres and marketing strategies with the client we help increase both profits & sales volumes in an immediate timeframe. We help you maximise operational efficiency & productivity and coach your sales team to further success. We may even help you recognise a standout element of your business that already sets you apart from the competition - even if you didn't know it!

We can provide support with sales event management, inbound call handling & outbound prospecting strategies to maximise event attendance. With proven expertise in the electric vehicle landscape we help you ensure the latest skills & culture exists within your teams to deliver outstanding customer experiences that will result in increased sales.

Customer Relationship Management &Customer Experience Improvement

Not only does it make commercial sense to put the customer at the heart of everything but it's a far more pleasant, ethical way of  doing business. We review contact processes & strategies with clients from start to finish, looking at all key touch points on the customer journey. Are we easy to do business with, in what timeframe are we responding to customer enquiries, do we have a joined up approach across the entire organisation and do we add value for the customer at every interaction?

Loyal customers become advocates for your business  - customer acquisition is always more expensive than customer retention!

Process improvement

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With  30 years automotive retail management experience, but very aware of the rapidly changing business environment we all continually work in, we can help you avoid the stumbling blocks that we have probably encountered previously. Processes need to be simple, flexible and help serve customers!  In today's competitive market staying ahead requires continuous innovation, tight cost control and having the ability to see how your business is performing in key areas in real time. We help you future proof your business. Everything we do should be for a customer rather than to a customer!

People development

We help you coach & empower colleagues so they enjoy their role more, remain loyal and become even more productive for your business - we coach for performance. It is far more cost effective to ensure your current staff have the necessary skillsets than recruit to replace - with the typical cost of replacing a retail sales executive quite easily running into many thousands of pounds when you factor in training times & potential lost sales during that period!

How do you currently onboard people into new roles and those who are new to your organisation?

With multiple new entrants to retail markets becoming the norm, introduction of agency models increasing and multiple competitors potentially selling exactly the same product as you then people and the service they deliver is what makes the difference.