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Areas of experience

  • Sales growth & profit improvement - to include cost analysis, pricing strategy & review, efficiency & productivity improvement, introduction / review of KPIs

  • Customer experience improvement and customer contact strategies - including culture shift coaching, survey strategies, omnichannel customer contact guides, effective use of CRM & DMS, data analysis, complaint handling and resolution

  • Enquiry analysis  - lost sales and unconverted lead action plans

  • Process improvement  - simplification of processes across all areas of the business to ensure best practise, introduction of DOCs & management measures to facilitate ongoing business improvement, review & refinement of sales processes, 

  • Coaching & empowering staff to achieve desired outcomes  - to include consultative selling approaches, objection handling, appointment making, effective diary management, self motivation strategies

  • Business planning - including multi department budget setting, account & composite review, forward planning & future proofing the business

  • Staff development - including appraisal formatting, goal & target setting, payplans & incentive audits, TNA, management & sales coaching, recruitment strategy, new to role & new to company coaching & mentoring

  • Marketing strategies - including web content development, web functionality, digital & off-line contact strategies, maximising use of CRM and DM systems, database analysis & accuracy, GDPR compliance

  • Event management - including call handling, sales team coaching & prospect management

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